Privacy Policy
Last updated: December 1, 2025
This Privacy Policy describes how King Hay (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, make a purchase, or interact with our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Name, email address, phone number, billing address, and shipping address when you place an order or contact us.
- Payment Information: Payment details are processed securely by our payment provider (e.g., Wix Payments, PayPal, etc.). We do not store your full credit card information.
- Technical Information: IP address, browser type, device information, pages visited, and interaction data collected through cookies or similar technologies.
- Order Information: Products purchased, order history, and customer service interactions.
2. How We Use Your Information
King Hay uses your information to:
- Process and fulfill orders
- Communicate with you about your order, questions, or customer service needs
- Improve our website, products, and services
- Send optional marketing communications (only if you choose to subscribe)
- Maintain legal, accounting, and business records
3. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve site performance
- Enable shopping cart functionality
- Analyze website traffic and usage
You may disable cookies in your browser settings, but some site features may not function properly without them.
4. Sharing Your Information
King Hay does not sell or rent your personal information.
We may share information with:
- Service Providers: Such as payment processors, Wix hosting, shipping carriers, and analytics providers.
- Legal Requirements: If required by law, regulation, or legal process.
These partners only receive the information needed to perform their services.
5. Data Storage & Security
We take reasonable technical and organizational measures to protect your personal information, including encrypted payment processing and secure website hosting.
However, no system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have rights such as:
- Accessing personal information we hold about you
- Requesting corrections
- Requesting deletion of your information (when legally allowable)
- Withdrawing consent for marketing communications
To exercise these rights, contact us using the information below.
7. Third-Party Links
Our website may contain links to external websites. King Hay is not responsible for the privacy practices or content of third-party sites.
8. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect information from children.
9. Changes to This Policy
King Hay may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:
Email: kinghaybaleinabox@gmail.com
Phone: (403) 308-3673
Address: 325 Empress Ave. Monarch, AB. T0L 1M0