Terms & Conditions
Last updated: December 1, 2025
Welcome to King Hay. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms.
Please read them carefully.
1. General Information
King Hay provides mini Timothy hay and straw bales for small pets and hobby use. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
2. Product Information
- Our hay and straw products are natural agricultural items and may vary in color, texture, density, and scent.
- Product photos are examples only. Actual products may differ due to natural variation.
- We do our best to represent our items accurately but cannot guarantee identical appearance.
3. Pricing & Payment
- All prices are listed in $CAD.
- Prices may change without notice.
- Payment must be completed at checkout using accepted payment methods.
- King Hay does not store your full payment details; all payment processing is handled securely by third-party providers.
4. Orders & Availability
- We reserve the right to refuse or cancel orders for any reason, including stock issues or suspected fraudulent activity.
- In the event of cancellation, you will be notified and refunded promptly.
5. Shipping
- Shipping costs, delivery times, and supported regions are displayed at checkout.
- Once shipped, delivery times depend on the carrier and are outside our control.
- Customers are responsible for providing accurate shipping information.
6. Returns, Refunds & Cancellations
Our Return Policy applies to all orders and is incorporated into these Terms.
Key points:
- All hay and straw sales are final for health and safety reasons.
- Damaged or incorrect items must be reported within 3 days.
- Orders may be cancelled **before shipment** only.
For full details, please refer to our Return Policy page.
7. Use of Website
You agree not to:
- Misuse the website or attempt to disrupt its functionality
- Copy, reproduce, or exploit content without permission
- Use automated tools that overload or interfere with site operations
King Hay may restrict access for violations of these Terms.
8. Intellectual Property
All website content—including text, logos, images, and product descriptions—is owned by King Hay or used with permission.
Unauthorized use, duplication, or distribution is prohibited.
9. Disclaimer of Warranties
Our products are sold as-is, with natural variation expected.
King Hay makes no guarantees about how animals will react to or consume our products.
You are responsible for ensuring our products are appropriate for your specific animals.
10. Limitation of Liability
To the fullest extent permitted by law, King Hay is not liable for:
- Indirect or consequential damages
- Losses resulting from misuse or improper storage of products
- Health issues or reactions experienced by animals
- Carrier delays, delivery errors, or shipping issues outside our control
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your information.
12. Third-Party Services & Links
Our website may use third-party apps, tools, or links.
We are not responsible for the content, performance, or policies of third-party services.
13. Changes to These Terms
We may update or modify these Terms at any time.
Changes will be posted on this page with the revised date. Continued use of the website means you accept the updated Terms.
14. Contact Us
For questions about these Terms, please contact:
Email: kinghaybaleinabox@gmail.com
Phone: (403) 795-1877
Address: 325 Empress Ave. Monarch, AB.
Thank you for choosing King Hay!